VitalaGet in touch
Questions about your account, an unexpected error, a safety concern, a subscription, or something else? Contact the Vitala support team and tell us what happened. Do not include passwords, verification codes, payment card numbers, or sensitive health details.
Email support
support@joinvitala.comFor app support, safety reports, or privacy requests. You can include the app version and device type to help us investigate.
Email Vitala Support ↗Common questions
How do I cancel Vitala Plus?
For subscriptions purchased through Apple, open iPhone Settings → your name → Subscriptions → Vitala → Cancel Subscription. You can also use Apple's subscription management page. Deleting the Vitala app does not cancel an Apple subscription.
How do I report a profile or concerning interaction?
Use the report or block tools in the app if available, and contact support with relevant details. If someone is in immediate danger, contact local emergency services.
How can I delete my account or request my data?
Read our account deletion information, or email us from the address linked to your Vitala account. Please do not send passwords or authentication codes.
Is Vitala for adults?
Vitala is intended for users aged 18 or over. If you believe a minor is using the service, notify support.
Safety first
Never send money or sensitive documents to someone you have only met online. Keep early conversations on the platform, meet in public places, tell someone you trust where you are going, and block or report suspicious behavior.