VitalaEffective date: October 28, 2026 · Operator: Vitala, operated by Canberk Akkaya (Türkiye). · Contact: support@joinvitala.com.
This policy describes personal information processed when people use the Vitala dating and wellness-interest application and associated website. It should be read together with the in-app choices and permissions. We aim to use personal information to operate the service, enable safe connections, and comply with applicable legal obligations.
1. Information we process
- Account and identity information: name, email address, phone number, birth date or age, account identifiers, and login verification details as applicable.
- Profile information: photos, profile text, gender and matching preferences, interests, sports, nutrition and lifestyle interests, city or area, and other details users decide to provide.
- Interactions: likes, matches, messages, reports, blocks, and related timestamps.
- Location: location selected manually and, if permission is granted, device location used for proximity and discovery functions. You can change location permissions in your device settings.
- Device and service information: push notification tokens, basic device/app details, diagnostics, website connection details handled by our hosting provider, and security or error records.
- Purchases: subscription status and product information from Apple and our subscription service provider. We do not need your full payment-card information to deliver App Store subscriptions.
2. How we use information
We use relevant information to create and authenticate accounts, display profiles, show potential matches, provide messaging and notifications, deliver optional paid features, personalize discovery, respond to support requests, prevent misuse, maintain technical security, and meet legal requirements. Where required, we ask for consent for optional device permissions or other processing.
3. Who sees data and service providers
Other users may see profile details you choose to make visible. People you match or communicate with can see the messages you send them. We also use technology providers to host and operate the service, which may include Supabase (authentication, storage and database), Expo (push notification delivery), Apple and RevenueCat (subscriptions), and Twilio where phone verification is enabled. Information handled by these services depends on the feature used. We may disclose information where legally required or necessary to address security and safety concerns.
4. Location and visibility choices
Location-based discovery may use a city, a selected travel location, or device-provided coordinates if you have given permission. You may turn off device location permission in iOS settings and adjust your profile or discovery information. Disabling a permission can limit related features.
5. Retention and deletion
We retain account and service information while needed to provide the service and for legitimate security, support, or legal reasons. Following an authenticated account-deletion request, we aim to remove the account and associated information that we are not required to retain; some records may be held for legal obligations or for a limited period in backups or abuse-prevention systems. Retention periods depend on the data category and applicable requirements. See account deletion for next steps.
6. Your privacy choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, a copy of certain personal data, or to object to or withdraw consent for certain processing. Send requests to support@joinvitala.com. We may need to verify that the request relates to your account before acting. You can also update certain profile and device-permission settings yourself.
7. Security and international processing
We use access controls and technical safeguards appropriate to the services involved. No online system can promise absolute security. Because infrastructure and service providers may operate internationally, information may be processed outside your country, subject to applicable data protection requirements.
8. Adults only
Vitala is intended for adults aged 18 and over. We do not knowingly offer accounts to children. If you believe a minor has registered, contact us so we can investigate.
9. Changes and contact
We may update this policy when features, vendors, or legal requirements change. The latest version will appear on this page with an updated effective date. For privacy questions, contact support@joinvitala.com.